Terms of Service

1. Acceptance of Terms

Welcome to Market4Me.ai (“Market4Me”, “we”, “our”, “us”). By creating an account or using the Market4Me platform, website, APIs, and related services (together, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you use the Service on behalf of a company or other entity, you confirm you have authority to bind that entity, and “you” includes that entity. If you do not agree to these Terms, do not use the Service.

You must be at least 18 years old and able to form a legally binding contract. The Service is intended for business and professional use. If you access the Service under a white-label or partner brand, these Terms still apply between you and us as the operator of the underlying platform, alongside any terms of the partner.

2. Description of Service

Market4Me is an AI-powered content platform that lets you: generate videos, images, music, voiceovers, and other marketing assets from prompts and uploaded material; create AI characters, spokespersons, and voice clones; build and manage brand profiles (including by analysing a website URL you provide); research competitors and market intelligence; plan content on a calendar; run automated content channels; publish or schedule content to connected third-party platforms; and launch or manage advertising campaigns on third-party ad networks. Features vary by plan and evolve over time — we may add, change, or remove features, models, and tools at our discretion. Some features are marked beta, preview, or experimental; they are provided with reduced or no support commitments and may change or be withdrawn at any time.

3. Your Account

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account and must notify us promptly of any unauthorised use. Accounts are personal to you or your organisation and may not be shared or sold. If you invite team members into a workspace, you are responsible for their compliance with these Terms and for the permissions you grant them. We may refuse, suspend, or reclaim usernames or workspace names that infringe others’ rights or are misleading.

4. Plans, Billing and Credits

Paid plans are billed in advance on a recurring monthly or annual basis and renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you keep access until then. We may change plan pricing with at least 30 days’ notice; continued use after a change takes effect constitutes acceptance. Payments are processed by our payment provider (Stripe) — we never store your full card details. We may suspend the Service for failed payments, and we may retry failed charges. You are responsible for any taxes applicable to your purchases (prices may be shown exclusive of VAT or sales tax where permitted).

Generation is metered in credits. Monthly plan credits reset at each billing cycle and do not roll over. Separately purchased credit packs do not reset with the billing cycle. Credits have no cash value, are non-transferable, and expire if your account is closed. Credit costs per generation vary by feature, model, resolution, and length, and are shown in the product before you generate; we may adjust credit costs as underlying provider costs change. Free accounts receive a small one-time credit grant, and content generated on a free account carries a visible watermark.

All fees and credit purchases are final and non-refundable, except where a refund is required by applicable law (including any non-waivable consumer rights in your country). If a generation fails, the credits it consumed are automatically returned to your balance — that re-credit is our remedy for failed generations. Dissatisfaction with the artistic style, quality, or accuracy of successfully generated Output is not a failed generation and does not entitle you to a refund or re-credit. By starting to use the Service or generating content immediately after purchase, you request immediate performance and acknowledge that, to the extent permitted by law, you lose any statutory cooling-off right to cancel once performance has begun.

5. Free Trials and Promotional Offers

We may offer free trials, discounts, or limited-time promotions. Eligibility criteria (for example, one trial per person or organisation) apply and are stated at the point of offer. Unless stated otherwise, a free trial converts automatically to a paid subscription at the end of the trial period unless you cancel before it ends; the trial length, the price after conversion, and how to cancel are shown before you start. We may withdraw or modify promotional offers at any time before you accept them, and may revoke trials or promotional credit obtained through multiple accounts, automation, or other abuse.

6. Acceptable Use

You agree NOT to use the Service to:

• create deceptive “deepfake” content, or depict any real person without their documented consent — including cloning a voice or likeness that is not your own or that you do not have written permission to use;
• create sexual, nude, or suggestive content of any real person, or any content depicting or sexualising minors (real or fictional);
• create content that is illegal, defamatory, harassing, hateful, or that promotes violence, terrorism, self-harm, or dangerous activities;
• create or spread political disinformation, fake news presented as genuine, fabricated reviews or testimonials, or content designed to interfere with elections or civic processes;
• impersonate any person or organisation, commit fraud or scams, or mislead others about the origin, authenticity, or endorsement of content;
• make false, unsubstantiated, or unlawful advertising claims (including health, financial, or earnings claims), or market regulated products in breach of applicable rules;
• infringe anyone’s intellectual property, privacy, or publicity rights, or upload material you do not have the right to use;
• send spam, run unlawful marketing, harvest personal data, or violate the rules of any platform you publish or advertise to;
• probe, disrupt, overload, reverse-engineer, or scrape the Service, circumvent usage limits, watermarks, or safety systems, share or resell account access, or use Output to train competing AI models;
• resell, white-label, or commercially redistribute the Service itself except under a written agreement with us.

We use automated and human moderation and may review, refuse to generate, remove, or withhold content that we believe violates these Terms or the policies of our AI infrastructure providers, and may suspend or terminate accounts for violations — including immediately and without refund for serious violations. We do not undertake to monitor all content, and moderation decisions do not transfer responsibility for your content to us.

7. Likeness, Voice, and Consent

Certain features let you upload photos, video, or voice recordings of real people — for example to create an AI spokesperson, character, clone of yourself, or a custom voice. For every real person who appears in or is heard in your Input, you warrant that you have obtained their prior, informed, written consent to the creation and commercial use of AI-generated content using their likeness and/or voice, and that you will keep records of that consent and provide them to us on request. You may not use these features to depict public figures, celebrities, or any person who has not consented. You are solely responsible for compliance with publicity, personality, and biometric-data laws that apply to the people you depict. We may require verification steps (such as a spoken consent statement) and may disable any likeness or voice asset at any time if we believe consent is missing.

8. Publishing, Autopilot, and Connected Accounts

The Service can connect to your accounts on third-party platforms (for example TikTok or Meta) to publish or schedule content, run automated channels, or create and manage advertising campaigns on your behalf. By connecting an account or enabling an automated feature, you authorise us to take the actions you configure using that account. You are the publisher and advertiser of record for everything posted or run through your connected accounts: you are responsible for reviewing content before enabling automated publishing, for all platform-rule and advertising-law compliance (including required disclosures of AI-generated or synthetic media, ad labelling, and targeting restrictions), and for all advertising spend charged by the platform to your payment methods on that platform. Ad spend is separate from and additional to our fees. We are not responsible for platform decisions — including content removal, account restrictions, ad disapprovals, reach, or performance — or for platform outages or API changes that interrupt publishing. You can disconnect a platform account at any time from your settings.

9. Your Content and Ownership

You retain ownership of the material you upload (prompts, scripts, photos, audio, video, brand assets — “Input”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, and transform your Input solely to operate, provide, secure, and improve the Service, including sending it to the AI infrastructure providers that perform generation. As between you and us, and subject to these Terms and your plan, you own the content the Service generates for you (“Output”) and may use it commercially where your plan includes a commercial licence. Because of the nature of AI, similar or identical Output may be generated for other users, and no exclusivity in styles, concepts, or underlying model behaviour is granted. You may not remove watermarks that your plan requires.

You are solely responsible for your Input, for how you use your Output, and for ensuring both comply with the law and platform rules wherever you publish. AI-generated works may have limited or no copyright protection in some jurisdictions — we make no warranty about the protectability, originality, or non-infringement of Output. The Service, including its software, models, design, templates, and branding, remains our intellectual property (or that of our licensors). If you send us feedback or suggestions, we may use them without restriction or obligation to you.

10. AI-Specific Terms

AI-generated content can be inaccurate, incomplete, biased, or unrepresentative, and may resemble existing works or real people unintentionally. You must review Output before relying on or publishing it, and you are responsible for any claims your published content makes. Where the law or a platform requires AI-generated or synthetic content to be disclosed or labelled, that disclosure is your responsibility. Nothing produced by the Service is professional advice — legal, medical, financial, or otherwise. We may update, replace, or retire underlying models and providers at any time, which can change the style, quality, or credit cost of Output, and your use is also subject to the acceptable-use requirements our AI providers impose on us.

11. Competitor and Market Intelligence

Some features analyse publicly available information — for example a website URL you provide, public social content, or public advertising libraries — to build brand profiles, competitive insights, and suggestions. This information is gathered from public sources or third-party data providers, may be incomplete, out of date, or inaccurate, and is provided for general informational purposes only. You must independently verify it before acting on it, and you may not use these features to harass, defame, or unlawfully target any person or business, or in violation of any website’s applicable terms.

12. API and Programmatic Access

Where your plan includes API, MCP, or other programmatic access, you may use it only for your own account and within the documented rate and usage limits. Keep API credentials secret; you are responsible for all usage under them. You may not use programmatic access to circumvent plan limits, build a competing service, or provide the Service to third parties except as we permit in writing. We may change or deprecate APIs with reasonable notice where practicable.

13. Copyright Complaints

We respect intellectual property rights. If you believe content on the Service infringes your copyright, email [email protected] with: identification of the work and the allegedly infringing material (with URLs where possible), your contact details, a statement of good-faith belief that the use is unauthorised, a statement that your notice is accurate and that you are the rights holder or authorised to act for them, and your physical or electronic signature. We will remove or disable access to infringing material where appropriate, may notify the user who provided it, and may terminate the accounts of repeat infringers. Knowingly false notices may make you liable for damages.

14. Third-Party Services

The Service interoperates with third-party services (for example payment processing, authentication, AI model providers, and the social and advertising platforms you connect or export to). Your use of those services is governed by their own terms and policies, and we are not responsible for their content, decisions, pricing, availability, or data practices. If a third party suspends or limits our access to their service, the related features may stop working without liability on our part.

15. Affiliate Programme

If you join our affiliate or referral programme, the programme terms published on our affiliate page apply in addition to these Terms. Commissions accrue only on qualifying, non-fraudulent, non-refunded purchases; self- referrals, cookie stuffing, misleading promotion, spam, and bidding on our brand terms are prohibited and forfeit unpaid commissions. We may modify or end the programme at any time, honouring commissions properly earned before the change.

16. Privacy

Our Privacy Policy explains what data we collect and how we use it, and forms part of these Terms. Where you upload personal data about other people (for example customer lists or footage of others), you confirm you have a lawful basis to do so and that our processing on your instructions is covered by that basis.

17. Suspension and Termination

You may close your account at any time from your settings. We may suspend or terminate your access immediately if you breach these Terms, create legal risk for us, fail to pay, or if required by law — and otherwise on reasonable notice for any reason. On termination your right to use the Service ends, unused credits are forfeited (except where the law requires otherwise), and we may delete your content after a reasonable period, as described in the Privacy Policy — export anything you need before closing your account. Sections that by their nature should survive (including ownership, disclaimers, liability, and indemnity) survive termination.

18. Service Availability and Changes

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may perform maintenance, impose fair-use and rate limits, and modify or discontinue features. Generation queues, speeds, and model availability depend partly on third-party providers and may vary. Unless a separate written agreement says otherwise, no service-level commitment applies.

19. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that Output will meet your requirements, be accurate, be protectable by intellectual-property law, or be free of third-party claims, or that using the Service will achieve any particular marketing, engagement, sales, or advertising result.

20. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities — including losses arising from content you publish, advertising spend, platform penalties or account actions taken by third-party platforms, or reliance on AI-generated content or market intelligence. Our total aggregate liability for all claims relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim (or £100 if you have paid nothing). Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence, and nothing affects statutory rights you have as a consumer that cannot be waived.

21. Indemnity

You will indemnify and hold us (and our officers, employees, and partners) harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Input or Output, content you publish or advertise through connected accounts, your depiction of any person’s likeness or voice, your use of the Service, or your breach of these Terms or applicable law. We will notify you of any such claim and may participate in the defence at our own expense.

22. Compliance, Sanctions, and Export

You may not use the Service if you are located in a country subject to comprehensive sanctions, or if you are on any applicable sanctions or restricted-party list. You must comply with export-control and anti-bribery laws in connection with your use of the Service.

23. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers retain any mandatory protections and forum rights of their country of residence. Before bringing a claim, please contact us — most issues can be resolved informally. Any claim must be brought within the shorter of the period allowed by law and, where the law permits limitation, two years of the event giving rise to it. You and we each waive any right to bring claims on a class or representative basis to the extent such a waiver is enforceable in your jurisdiction.

24. Changes to These Terms

We may update these Terms from time to time — for example to reflect new features, legal requirements, or changes to our providers. For material changes we will give reasonable advance notice by email or in the product. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms; if you do not agree, stop using the Service and close your account before the change takes effect.

25. General

These Terms, together with the Privacy Policy and any plan-specific or programme-specific terms we present to you, are the entire agreement between you and us regarding the Service and supersede prior discussions. If any provision is found unenforceable, the remainder stays in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party AI providers and platforms. Notices to you may be given by email to your account address or in the product.

26. Contact

Questions about these Terms: [email protected]