Privacy Policy

1. Introduction

Market4Me.ai (“Market4Me”, “we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the rights and choices you have when you use the Market4Me platform and website (the “Service”). Market4Me operates from the United Kingdom and acts as the data controller for the personal data described here. Contact: [email protected].

2. Information We Collect

Account information. Name, email address, and login credentials (managed by our authentication provider); organisation and workspace details; plan and billing status. Payments are processed by Stripe — your full card details never touch our servers.

Content you provide. Prompts and scripts; photos, images, video, and audio you upload — including voice recordings you submit to create a voice clone; brand details you enter; and, when you connect a website URL, the public content of that site which we analyse to build your brand profile.

Generated content. The videos, images, and audio the Service creates for you, and the settings used to create them.

Usage data. Device and browser information, IP address, approximate location, pages viewed, and product interaction events (including onboarding progress), collected through first-party analytics and cookies, plus session analytics via Microsoft Clarity where you consent to it.

3. How We Use Your Information

We use your information to:

• provide and operate the Service — including generating the content you request (your inputs are sent to AI infrastructure providers to run the generation);
• create and maintain your account, workspaces, and brand profiles;
• process payments, credits, and subscriptions;
• send service communications (receipts, security notices, generation results) and — only if you opted in — product updates and marketing email, which you can unsubscribe from at any time;
• provide support, and analyse usage to improve the product;
• detect fraud and abuse, enforce our Terms, and comply with the law.

Voice recordings you upload for cloning are used solely to create and operate the voice you requested — never to build voices for anyone else. Under UK/EU GDPR our legal bases are contract performance, legitimate interests, consent (where required, e.g. marketing and analytics cookies), and legal obligation.

4. How We Share Your Information

We do not sell your personal information. We share it only with: service providers who help us run the Service (cloud hosting and storage, authentication, payment processing, email delivery, analytics); specialist AI infrastructure providers that process your prompts and uploads to generate your content, under data-protection agreements; professional advisers and authorities where legally required; and a successor in the event of a merger, acquisition, or sale of assets. We may also share with others at your direction or with your explicit consent.

5. Data Security

We protect your data with encryption in transit and at rest, enterprise-grade cloud infrastructure, access controls, and least-privilege practices. No method of transmission or storage is 100% secure, but we work to protect your information against unauthorised access, alteration, and loss.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. If you delete your account, we delete or anonymise your personal data within 30 days, except where we must retain records for legal, tax, or security reasons (for example billing records). See our data deletion page for how to request deletion.

7. Your Rights and Choices

Depending on where you live, you can: access a copy of your data; correct inaccurate data; delete your data; export your data in a portable format; object to or restrict certain processing; withdraw consent at any time (including unsubscribing from marketing email); and complain to your data-protection authority — in the UK, the Information Commissioner’s Office (ICO). Exercise any of these by emailing [email protected] or using your account settings. We respond within the timeframes required by law.

8. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. Non-essential analytics run only with your consent, which you can give or withdraw via our cookie banner; you can also control cookies in your browser settings.

9. International Data Transfers

Your information may be processed outside the UK/EEA, including in the United States. Where it is, we rely on appropriate safeguards such as the UK International Data Transfer Agreement and EU Standard Contractual Clauses with our providers.

10. Children's Privacy

The Service is intended for business and professional use by adults. It is not directed at anyone under 18, and we do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

11. Third-Party Links

The Service may link to external sites and platforms (including the social platforms you publish to). Their privacy practices are their own — this Policy does not cover them.

12. California Privacy Rights

If you are a California resident, the CCPA gives you the right to know what personal information we collect, to request its deletion, and to opt out of its sale. We do not sell personal information, and we do not discriminate against you for exercising your rights.

13. Changes to This Policy

We may update this Policy from time to time. We will post changes on this page and, for material changes, notify you by email or in the product. Continued use of the Service after a change takes effect constitutes acceptance.

14. Contact Us

Privacy questions or requests: [email protected]